Glasslon
Effective Date: September 23, 2026 | Last Updated: September 23, 2026
Glasslon is operated by E-Z UP SOLUTIONS ENTERPRISE LLC LLC (“Glasslon,” “we,” “us,” or “our”). This policy explains when a Glasslon product may be returned and how approved refunds, replacements, repairs, and product-related disputes are handled.
Glasslon accepts a return request only when:
Contact Glasslon within 15 calendar days after the carrier confirms delivery. Requests submitted after that period may not qualify unless applicable law requires otherwise.
We do not accept returns because:
Final-sale, clearance, personalized, or specially manufactured products are not returnable unless Glasslon shipped the wrong item or the product has a verified manufacturing defect.
Email info@glasslon.com or use https://glasslon.com/contact/. Include your full name, order number, product, a description of the incorrect item or suspected defect, clear photographs or video of the product, packaging, and issue, and any other information reasonably needed to evaluate the request. Submitting a request does not authorize a return.
All returns require Glasslon’s approval before shipment. If approved, we will provide instructions and, when applicable, a return authorization or shipping label. Unauthorized returns may be refused or returned to the sender. Package the product securely and include requested components, documentation, and original packaging when reasonably available.
Returned products will be inspected to confirm an incorrect shipment or covered manufacturing defect. Glasslon may deny a request when inspection shows improper installation, overloading, misuse, alteration, normal wear, accidental damage, or another uncovered condition. Stop using or installing a product after discovering an apparent defect or fulfillment error. Continued use that causes additional damage or prevents reasonable evaluation may result in denial.
For an approved request, Glasslon may provide, as appropriate:
The remedy may depend on product availability, the nature of the issue, and applicable law.
An approved refund generally includes the price paid for the approved product and applicable tax associated with that product. Refunds are issued to the original payment method after the returned product is received and inspected. Banks and payment providers may require additional posting time; Glasslon is not responsible for their processing delays.
Glasslon will provide or reimburse reasonable return shipping for an authorized return involving an incorrectly shipped product or verified manufacturing defect. Glasslon is not responsible for unauthorized shipping charges, customer-selected expedited shipping, or costs incurred without prior approval.
Shipping damage is not automatically a manufacturing defect. Photograph the product and packaging and contact Glasslon within the 15-day period. We may request additional documentation to determine whether a carrier claim, replacement, refund, or another remedy is appropriate. Keep the original packaging until the matter is resolved.
Glasslon does not offer exchanges for ordering errors, preference changes, or unwanted products. If Glasslon shipped the wrong item or approves a manufacturing-defect claim, we may provide a replacement as the appropriate remedy.
Products purchased from a retailer, marketplace, distributor, or reseller generally must be returned through that seller’s process. A separate written Glasslon product warranty, if applicable, may provide additional rights for a verified manufacturing defect.
By purchasing and/or using a Glasslon product, the purchaser agrees that, to the fullest extent permitted by law, any dispute arising from or relating to the purchase, installation, use, condition, performance, return, warranty, or alleged defect of the product will be resolved through mandatory binding arbitration and not through a lawsuit in court. The purchaser understands that this agreement waives the right to file or participate in a lawsuit or to have a judge or jury decide the dispute, except for matters that may lawfully be brought in small claims court and rights that cannot legally be waived.
If a dispute arises between the parties, the parties agree that its resolution will be handled under the auspices and applicable rules of the American Arbitration Association (AAA), including the AAA Consumer Arbitration Rules when applicable. Judgment on the arbitrator’s award may be entered in any court with jurisdiction. The arbitration will be conducted in a reasonably convenient location or by remote means, as permitted by the applicable rules and law.
Before starting arbitration, the person asserting a dispute should provide written notice to info@glasslon.com describing the claim and requested resolution and allow 30 days for a good-faith informal resolution. Nothing in this section prevents either party from seeking temporary injunctive relief when legally available or limits rights that cannot lawfully be waived.
Nothing in this policy excludes or limits rights or remedies that cannot legally be waived. If applicable consumer law provides rights beyond this policy, those rights apply.
Questions and return requests may be submitted to:
E-Z UP SOLUTIONS ENTERPRISE LLC LLC
Doing business as Glasslon
Website: https://glasslon.com
Contact page: https://glasslon.com/contact/
Email: info@glasslon.com
